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COVID-19 Procedures and Policies


Video of our processes

Personal Health and Wellness Steps:

  1. Wear cloth face covering when in public.
  2. Avoid close contact with people.
  3. Avoid touching your eyes, nose, and mouth.
  4. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  5. Wash your hands often with soap and water for at least 20 seconds.

Hotel Health and Wellness Steps:

  1. Guests are encouraged to use the credit card on their reservation profile to pay for their room.
  2. Gloves, single use or (disinfected reusable) to be used for all payment transactions.
  3. Guests will be assigned a room that has been thoroughly cleaned, disinfected, and sealed with a disinfection sticker that the guest will break upon entry.
  4. Using an electrostatic disinfecting machine throughout the Hotel and Illini Union.
  5. Clean and disinfect frequently high touched objects and surfaces:
    1. TV remotes, light switches, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, luggage racks.
  6. Frequency of cleaning and disinfecting has been increased in all public spaces with emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, elevators, elevator buttons, door handles, public bathrooms, rooms keys, ATMs, stair handrails, dining surfaces, and seating areas.
  7. No more than two guests will be permitted per elevator:
    1. An employee will be present to disinfect button panels at regular intervals, at least once per hour.
  8. Hand sanitizer dispensers, touchless whenever possible, will be placed at key guests and employee entrances and contact areas such as hotel lobbies, elevator landings.

Items in Rooms:

Until further notice, the following items have been removed from hotel rooms in order to decrease touched surfaces: directory, bible, TV guide, note pad, iron, ironing board, hair dryer, and tissues. These items are available upon request.

Bathrooms: One roll of toilet paper, any unused after guest departs will be discarded.